Shandong Kaer Electric Co., Ltd. supplies communication devices and smart terminals to international B2B customers. Shipping arrangements vary by product, order quantity, destination, customization requirements, and trade terms.
This policy provides general guidance. Terms stated in the quotation, pro forma invoice, purchase agreement, or other documents for a specific order will take precedence.
1. Shipping Methods
Available shipping methods include:
• Express courier
• Air freight
• Sea freight
• Other mutually agreed arrangements
Express courier or air freight is commonly used for samples and small orders. For bulk orders, the shipping method is selected based on shipment size, delivery requirements, and cost.
2. Production and Delivery Time
Production and transit times are calculated separately.
Standard products typically require approximately 30–45 days for production after order confirmation and receipt of the agreed payment.
Customized orders may require 45–60 days or longer, depending on the scope of customization, material availability, testing requirements, and order quantity.
Transit time varies by destination, shipping method, carrier schedule, customs clearance, and local logistics conditions. The estimated schedule will be confirmed for each order.
3. Shipping Costs
Shipping costs are based on factors such as:
• Destination
• Shipment weight and volume
• Shipping method
• Order quantity
• Delivery terms
Freight may be quoted separately or included in the commercial quotation.
For sample orders, the customer generally pays the sample and shipping costs unless otherwise agreed.
4. Trade Terms
International shipments may be arranged under the agreed Incoterms® rules or other commercial terms stated in the relevant order documents.
These terms determine responsibility for freight, insurance, customs clearance, duties, taxes, and related charges.
5. Customs, Duties and Taxes
Import requirements vary by country and region. Customers should check local regulations before placing an order, including any applicable duties, taxes, clearance procedures, or import restrictions.
KAER can provide relevant commercial and shipping documents to support customs clearance where applicable.
6. Customer-Appointed Freight Forwarders
Customers may use their own freight forwarder or logistics provider.
Please provide the warehouse address, contact details, shipping instructions, and document requirements in advance so that we can arrange the handover.
7. Shipping Damage and Delivery Issues
Delivery may be affected by carrier delays, customs procedures, port congestion, weather, public holidays, or local transportation conditions.
If goods arrive with visible damage, missing cartons, or other apparent shipping issues, please contact us as soon as possible and provide:
• Photos of the outer packaging
• Photos of the affected products
• Shipping labels
• Packing list details
• A brief description of the issue
We will review the case based on the agreed shipping terms, carrier records, and available logistics information, and assist with the next steps where applicable.
8. Contact Us
For freight quotations, sample delivery, bulk-order logistics, or other shipping inquiries, please contact our sales team.
Shandong Kaer Electric Co., Ltd.
Email: vicky@kaer.cn
Address: No. 58, Dalian Road, Weihai, Shandong, China
